You sent a wrong parcel to a customer Mrs. Davis. Write an apology letter to her.

4. You sent a wrong parcel to a customer Mrs. Davis. Write a letter to Mrs. Davis ⇨ apologize for the mistake, ⇨ explain what went wrong, ⇨ explain how you will fix it.

Dear Mrs. Davis,

I am writing to sincerely apologize for the inconvenience caused by the incorrect parcel you received from our store. I fully understand how frustrating it must have been to open the package and discover that it was not the product you had ordered.

After investigating the issue, I realized that the mistake occurred during the labeling process in our warehouse. Two packages with similar tracking numbers were accidentally swapped, which unfortunately led to you receiving the wrong item. I take full responsibility for this error and deeply regret the trouble it has caused.

To resolve this matter, we have already dispatched the correct product to your address with express delivery, at no additional cost. You should receive it within two business days. At the same time, we have arranged for a courier to collect the incorrect parcel at your convenience.

Once again, I apologize sincerely, and I appreciate your understanding.

Yours faithfully,
[Your Name]