Write a complaint to a manager of furniture company regarding the purchase you made and the problems you had when delivery arrived.
Write a complaint to a manager of a furniture company regarding a purchase you made and the problems you had when the delivery arrived. You should describe:
- Things that you bought
- The broken items in the furniture
- What you want the manager to do
Each version is followed by a brief explanation of why it fits the band level. All letters are 150+ words.
Band 5 Letter (≈ 161 words)
Dear Manager,
I am writing to tell you about my problem with the furniture I buy from your store last week. I ordered a sofa set, a coffee table, and two chairs from your shop.
When the delivery came to my house, I saw that the coffee table had a big crack on the glass top. Also, one chair leg is broken and not strong to sit. I told the delivery men, but they say they only bring items and don’t fix them.
I am very upset because I pay full money, but things are not good. I want you to send new table and chair which are not broken. Please come take the broken one and give me new fast.
I hope you will fix this problem soon. I wait for your answer and hope for better service next time.
Yours truly,
Ravi Kumar
Band 5 Explanation:
- Grammar mistakes: e.g., “furniture I buy”, “table which are not broken”
- Very simple vocabulary: “things”, “good”, “fast”
- Limited sentence structures – mostly simple and repetitive
- Message is understandable, but tone is slightly informal, and cohesion is limited
Band 7 Letter (≈ 174 words)
Dear Sir/Madam,
I am writing to complain about a recent furniture delivery I received from your company. I purchased a 3-seater sofa, a glass coffee table, and a pair of wooden dining chairs on 18th July from your showroom.
Unfortunately, when the delivery arrived, I noticed that the coffee table was damaged, the glass surface had a visible crack running across it. Additionally, one of the dining chairs had a broken leg, making it unsafe for use. I immediately informed the delivery staff, but they said they were not authorized to deal with damages.
I am very disappointed with the condition of the items, especially considering the high price I paid. I would like you to arrange a prompt replacement for the damaged items, or provide a full refund if a replacement is not available. Kindly arrange for the broken furniture to be collected at your earliest convenience.
Please respond as soon as possible to let me know how this issue will be resolved.
Yours faithfully,
Ravi Kumar
Band 7 Explanation:
- Clear organization and coverage of all three bullet points
- Accurate grammar and vocabulary: e.g., “prompt replacement”, “unsafe for use”
- Some complexity in structure, though not highly sophisticated
- Polite and formal tone appropriate for a complaint letter
Band 9 Letter (≈ 191 words)
Dear Sir/Madam,
I am writing to formally lodge a complaint regarding a recent purchase I made from your company. On 18th July, I ordered a 3-seater sofa, a tempered-glass coffee table, and a pair of oak dining chairs through your website.
To my disappointment, when the delivery was made on 22nd July, the coffee table arrived with a cracked glass surface, and one of the dining chairs had a completely broken leg. I notified the delivery team immediately, but they informed me that their role was limited to transporting items and not handling damage claims.
I am extremely dissatisfied, especially as the items were not only expensive but also intended for a family gathering this weekend. I request that you arrange an immediate replacement for both the damaged table and chair. Alternatively, I am willing to accept a full refund if suitable replacements cannot be delivered within the next five business days.
Please arrange for the faulty items to be collected from my residence at your earliest convenience. I expect a prompt and professional resolution to this issue.
Yours faithfully,
Ravi Kumar
Band 9 Explanation:
- Sophisticated vocabulary: “formally lodge a complaint”, “dissatisfied”, “professional resolution”
- Fully developed ideas, logically organized with smooth transitions
- Complex and varied sentence structures
- Consistent formal tone, appropriate for business communication