1. Introduction
Welcome to AlwaysIELTS. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use the website and its services.
2. Account Registration & Memberships
- Registration: To access certain features, you may need to register for an account. You must provide accurate and complete information during registration and keep your account information updated.
- Membership Tiers:
- Free Membership: Provides limited access to resources such as a selection of study materials and some mock tests.
- Silver Membership: Grants access to more extensive study materials, a broader range of mock tests, and additional features.
- Gold Membership: Offers full access to all study materials, unlimited mock tests, personalized feedback, and priority support.
- Account Security: You are responsible for maintaining the confidentiality of your account and password. AlwaysIELTS is not liable for any loss or damage arising from your failure to protect your account information.
3. Payment & Refund Policy
- Non-Refundable Payments: All payments made for online and offline classes, mock tests, and memberships (Silver and Gold) are non-refundable. Ensure that you fully understand the services and commitment before making a payment.
- Payment Methods: We accept various payment methods including credit/debit cards, bank transfers, and online payment gateways. You agree to provide accurate payment information and authorize AlwaysIELTS to charge your payment method for the services you select.
4. Online & Offline Classes
- Scheduling: Online and offline classes will be scheduled in advance. It is your responsibility to attend the classes as per the schedule. Missed classes will not be refunded or rescheduled unless there is an exceptional circumstance.
- Class Conduct: AlwaysIELTS reserves the right to remove participants from any class if they engage in disruptive behaviour or violate any policies.
5. Online & Offline Mock Tests
- Access: Mock tests are available both online and offline, depending on the membership tier. Ensure your internet connection is stable when taking online mock tests to avoid interruptions.
- Scoring & Feedback: Mock test scores and feedback will be provided as per the terms of your membership. Gold members receive personalized feedback on all tests, while Silver members may have access to limited feedback.
6. YouTube Videos of Speaking
- Usage: AlwaysIELTS may share videos of speaking practices and tips on YouTube. These videos are for educational purposes and are free for all users. However, the content remains the property of AlwaysIELTS and must not be reproduced without permission.
- Content Accuracy: While we strive to provide accurate information, AlwaysIELTS does not guarantee the correctness or completeness of the content in the videos.
7. Cookie Policy
- Usage of Cookies: AlwaysIELTS uses cookies to enhance the user experience. Cookies help us understand user behavior and provide personalized content. By using our website, you consent to our use of cookies.
- Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) to track user preferences and activity.
- Managing Cookies: You can control and manage cookies through your browser settings. However, disabling cookies may affect your experience on our website.
8. User Conduct
- Prohibited Activities: Users are prohibited from engaging in unlawful activities, violating the rights of others, distributing harmful content, or interfering with the operation of the website.
- Content Ownership: All content provided on the AlwaysIELTS website, including but not limited to text, images, and videos, is owned by AlwaysIELTS and protected by copyright laws.
9. Advertisements and Promotional Content
- Abroad Study Promotions: AlwaysIELTS may feature advertisements and promotional content related to studying abroad, including but not limited to information about universities, courses, and scholarship opportunities. These promotions are intended to provide valuable resources to users interested in pursuing education abroad.
- Email Promotions: By registering on the AlwaysIELTS website, you agree to receive promotional emails related to IELTS preparation, study abroad opportunities, and other educational services. You can opt out of these communications at any time by following the unsubscribe instructions included in the emails.
- Third-Party Links: The website may contain links to third-party websites for study abroad programs or other services. AlwaysIELTS is not responsible for the content or practices of these third-party websites and encourages users to review the privacy policies of any site they visit.
10. Limitation of Liability
AlwaysIELTS is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the services in question.
11. Modification of Terms
AlwaysIELTS reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the services constitutes acceptance of the updated terms.
12. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at support@alwaysielts.com or 977-98513-40890.